Terms of Service

1. Agreement to Terms

By accessing or using services provided by Neuroline AI ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Services

Neuroline AI provides managed technology services to businesses, including:

• Website Analytics: Privacy-first website visitor tracking and reporting
• Email Marketing: Managed email campaign creation, sending, and subscriber management
• Workflow Automation: Custom automation workflows connecting business applications

Services are provided on a subscription basis. The specific features and limitations of each plan are described on our pricing page.

3. Subscription and Payment

3.1 Billing

• Subscriptions are billed monthly in advance in US Dollars (USD)
• All payments are processed through Lemon Squeezy, our Merchant of Record
• All prices are exclusive of applicable taxes (VAT, GST, sales tax) unless stated otherwise — Lemon Squeezy calculates and collects the appropriate tax based on your location

3.2 Merchant of Record

Lemon Squeezy acts as the Merchant of Record for all transactions. This means Lemon Squeezy is the legal seller of the subscription, handles payment processing, tax collection, invoicing, and refund processing on our behalf. By purchasing, you also agree to Lemon Squeezy's terms of service.

3.3 Cancellation and Refunds

• You may cancel your subscription at any time from your billing portal
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods
• Upon cancellation, you retain access to your data for 30 days

3.4 Right of Withdrawal

If you are a consumer in a jurisdiction that grants a statutory right of withdrawal or cooling-off period (such as the EU under Directive 2011/83/EU), you may withdraw from your subscription within 14 days of purchase without giving a reason. To exercise this right, contact us at legal@neuroline-ai.com within 14 days of your first payment. If you have actively used the services during this period, a proportional charge may apply for the services already provided.

3.5 Price Changes

We may adjust prices with 30 days' written notice. If you do not agree with a price change, you may cancel before the new price takes effect.

4. Your Responsibilities

• Provide accurate and complete information for account setup
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws regarding your use of the services, including anti-spam and data protection laws in your jurisdiction
• Ensure you have a legal basis to process your customers' personal data through our tools
• Not use our services for illegal, fraudulent, or harmful purposes
• Not send unsolicited bulk emails (spam) through our email marketing service

5. Our Responsibilities

• Provide the services as described in your subscription plan
• Maintain reasonable uptime (target: 99.5% monthly)
• Protect your data according to our Privacy Policy
• Notify you of planned maintenance at least 24 hours in advance
• Respond to support requests within 24 hours on business days

6. Data Ownership and Portability

• Your data is yours. We do not claim ownership over any data you provide or generate through our services.
• You may export your data at any time in standard formats (CSV, JSON)
• Upon contract termination, we will provide a complete data export within 14 days upon request
• After the 30-day post-cancellation window, your data will be permanently deleted

7. Data Processing Agreement

When we process personal data on your behalf (e.g., your customers' email addresses for email marketing), we act as a data processor. The terms of data processing are:

• We process data only on your documented instructions
• We implement appropriate technical and organizational security measures
• We do not sub-process data without your prior written consent
• We assist you in fulfilling data subject rights requests
• We delete or return all personal data upon termination of services
• We make available all information necessary to demonstrate compliance

A formal Data Processing Agreement (DPA) is available upon request for clients who require one.

8. Intellectual Property

• Our service platform, branding, and original content are our intellectual property
• The underlying tools we use are open-source and licensed under their respective licenses
• Content you create using our services (email templates, workflows, reports) belongs to you

9. Limitation of Liability

• Our total liability is limited to the fees paid by you in the 3 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for data loss caused by your actions or third-party services you connect
• We are not responsible for the content of emails you send through our platform

Nothing in these terms limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or death or personal injury caused by our negligence.

10. Service Level

• We target 99.5% monthly uptime for all services
• Scheduled maintenance windows are excluded from uptime calculations
• If uptime falls below 99% in a calendar month, you may request a pro-rata credit for the affected period

11. Acceptable Use

You may NOT use our services to:

• Send spam or unsolicited commercial emails
• Distribute malware, phishing, or fraudulent content
• Violate any applicable law or regulation
• Infringe on intellectual property rights of others
• Harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems

Violation of acceptable use may result in immediate account termination without refund.

12. Termination

• Either party may terminate with 30 days' written notice
• We may terminate immediately for violations of acceptable use
• Upon termination, you retain data access for 30 days

13. Force Majeure

Neither party shall be liable for failure or delay in performing obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, power or internet outages, and failures of third-party service providers.

14. Governing Law and Disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.

• Parties agree to attempt good-faith resolution for 30 days before initiating any formal proceedings
• If informal resolution fails, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA)
• For consumers in the EU: you retain the right to bring proceedings in your local courts and may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr
• For consumers in other jurisdictions: nothing in these terms overrides mandatory consumer protection rights in your country of residence

15. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Changes to Terms

We may update these terms with 30 days' notice. Continued use after changes take effect constitutes acceptance of the new terms.

17. Contact

Neuroline AI
Email: legal@neuroline-ai.com
Website: neuroline-ai.com